All purchases made through Phocus Labs are final and non-refundable. We take great care to ensure every build meets our quality standards before it ships. Please review all order details carefully before completing your purchase. If you have any questions about a product or build configuration prior to buying, our team is available 24/7 to assist you.
What's covered
Manufacturer defects, component failures, and hardware malfunctions under normal use — for a full year from the date of purchase.
What's not covered
Physical damage, liquid damage, damage from misuse or modification, or components altered by a third party.
How we resolve it
Depending on the issue, we'll repair the defective component, replace the part, or arrange a full unit replacement at no cost to you.
- Manufacturer defects in parts or materials
- Component failures under normal use
- Items that arrived damaged or dead on arrival (DOA)
- Orders that arrived incorrect or incomplete
- Hardware issues within 1 year of purchase date
- Change-of-mind or buyer's remorse (all sales final)
- Physical or liquid damage caused by the customer
- Products modified or repaired by a third party
- Damage from overclocking, misuse, or improper setup
- Issues reported beyond the 1-year warranty window
Having an issue with your PC?
Don't hesitate — we offer 24/7 support. Reach out any time.